FAQ

When will I receive my items?
Order processing takes 1-3 business days. You will be notified of the logistics progress via email once the order is shipped.

Is order tracking available?
A tracking number will be provided upon shipment, allowing you to check the full logistics status.

How can I place an order?
Select the items you want, add them to your cart, and proceed to the cart page to complete the checkout process.

What is the shipping cost?
Shipping costs are determined by the delivery address. You can view the specific amount by entering your address during checkout.

Is my payment information secure?
Our payment system uses bank-level encryption technology to ensure 100% transaction security.

Will multiple items be shipped together?
To ensure the items remain intact, they are usually shipped separately in individual packages.

What is your return policy?
If you are not satisfied with the items, you can contact customer service to request a return or exchange.

What is the contact information?
We recommend contacting us via email at   for a more prompt response.